Pink Fox Services — Terms of Service
Acceptance of terms & services provided
By booking a cleaning with Pink Fox Services ("Company," "we," or "us"), the host or property manager ("Client" or "you") agrees to these Terms of Service. If you don't agree, please don't book.
We provide turnover cleaning for short-term rental properties (Airbnb, VRBO, and similar) in the Dallas–Fort Worth Metroplex, along with deep cleaning and move-out/post-renovation cleaning by request. Standard turnovers follow the checklist in our internal SOP; deep cleans and move-out cleans are scoped and priced individually.
Booking, scheduling & property access
Bookings are made by connecting your listing's booking calendar (through Turno or a similar platform), booking directly on our site or by contacting us directly at 469-215-1485 or hello@mypinkfox.com. Once connected, turnovers are scheduled automatically based off your checkout/check-in times.
You're responsible for providing working access to the property for each scheduled cleaning — a key, lockbox code, or smart lock code — and for updating us promptly if access details change. If our cleaner cannot access the property at the scheduled time through no fault of ours, the visit may be billed as a missed-access fee (see Cancellation & Rescheduling).
Pricing & payment
Turnover pricing is flat-rate by property size, quoted before your first cleaning and confirmed in writing (email or the scheduling app). Add-ons — linen laundering, extra bathrooms, pet-friendly cleans, same-day/rush turns, hot tub cleaning, or deep cleans — are billed separately at the rates we've quoted you.
Payment is due at time of each booked cleaning unless we've agreed to different terms in writing (for example, a monthly invoice for hosts with a set volume of turnovers). Accepted payment methods will be confirmed when you book. Invoices unpaid after 14 days may pause future scheduling until the balance is settled.
Cancellation & rescheduling
We ask for at least 24 hours' notice to cancel or reschedule a cleaning. Cancellations with less than 24 hours' notice, and visits we can't complete because the property wasn't accessible at the scheduled time, may be billed at 100% of the quoted price to cover the reserved time slot.
Same-day changes to a checkout time (guests leaving early or late) are handled on a best-effort basis — we'll always try to make it work, but a same-day/rush fee may apply if it requires reshuffling other scheduled turnovers.
Liability, insurance & damage claims
Pink Fox Services carries general liability insurance and a janitorial bond. If our team causes damage to your property during a cleaning, notify us within 24 hours with photos; we'll work with you and our insurer to resolve valid claims. Our liability for any single cleaning is limited to the amount paid for that cleaning, except where a claim is covered directly by our insurance.
We are not responsible for pre-existing damage, normal wear and tear, or issues unrelated to the cleaning itself (appliance failures, guest-caused damage from a prior stay, etc.), though we will always flag anything we notice per our reporting process. We are also not liable for valuables left in plain reach during a cleaning — please secure anything irreplaceable before a scheduled visit.
Privacy, governing law, changes & contact
Photos taken during a cleaning are used only for quality verification and damage documentation with you — we don't share, publish, or use them for marketing without your separate permission.
These terms are governed by the laws of the State of Texas. Any dispute will be handled in the courts of Tarrant or Dallas County, Texas, unless we agree otherwise in writing.
We may update these terms from time to time; the current version will always be available on our website, and material changes will be communicated to active clients before they take effect.
Contact: Pink Fox Services · 469-215-1485 · hello@mypinkfox.com · Dallas–Fort Worth Metroplex, TX